Shipping policy

Manufacturing Time: Orders may take 7-10 business days to manufacture. This time frame begins once your order has been confirmed and payment has been processed.
Order Confirmation: You will receive an order confirmation email once your order has been placed. Please ensure all information is correct. Contact us immediately at orders@foamcore.ca if any changes are needed.

Shipping Methods: We offer various shipping options that may vary based on your location and the size of your order. Shipping costs and estimated delivery times will be provided at checkout.
Delivery Times: Delivery times may vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Carrier Services: We use multiple carrier services to deliver your orders, including but not limited to UPS, FedEx, and Canada Post. The selection of the carrier service is based on the size of the order and the destination.
Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. Any additional customs or import duties are the responsibility of the customer.

Delayed Delivery: While we strive to ensure timely delivery of your order, unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control may cause delays. We are not responsible for such delays but will assist in tracking and resolving issues with the carrier.
Incorrect Address: Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged Packages: If your order arrives damaged, please take clear photos of the damage and email them to orders@foamcore.ca within 48 hours of receiving the package. We will review your submission and provide further instructions for a replacement or refund.
Lost Packages: If your order is lost in transit, please contact us at orders@foamcore.ca. We will work with the carrier to locate your package or provide a resolution.

Customs and Duties: International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.
Delivery Times: International delivery times may vary significantly based on the destination country and customs processing times. Please allow extra time for international deliveries.

If you have any questions or concerns about our shipping policy, please contact us at:

Foamcore.ca
Email: orders@foamcore.ca
Phone: 1-800-665-6653

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